Standard Terms and Conditions
Much of my work is done without a written agreement that covers Terms and Conditions, Deliverables, etc. I am always ready to discuss changes to these terms on request and may request a change if I feel it is appropriate. Otherwise, my current standard Ts & Cs are as follows:
- I usually charge my time to the nearest half hour. The minimum billable time for a on-site visit is one half hour. Telephone support calls are no-charge unless we agree otherwise.When I buy parts or products to support you, I do so for your convenience and provide them with little or no markup, but I have to charge sales tax.
- If I need to go pick up a part or product from your location for an emergency repair, for example, that is chargeable time, at my travel time rate.
- I charge my travel time at half my hourly rate. I don't charge travel time for short trips of 15 minutes or less, one way.
- I make it a practice to only obtain tools as and when needed. Acquisition cost and time required to make proper use of a tool (software or hardware) is my investment and never charged to you, unless agreed otherwise. Technology knowledge is my responsibility. If I need to study some technology, that time is my investment, not your expense.
- I reserve the right to not charge for time I spend, but that is at my option. I give myself permission not to charge the client for time that I feel isn't as productive as I think it should be.Work I do without being asked to do, is never charged.If you are unhappy with my service or charges, please tell me so we can work something out.
- You will always get a call back from me within 4 hours, if not, you receive up to one hour free on your next service call. For details see below.
- I try to respect copyrights, so please don't ask me to do something that would violate one.
- You will always receive an invoice for the service to document my work and charges.
- Payment is due when service has been rendered. Cash and checks only, I do not take credit or debit cards.
I’m not in this business for a quick buck, but for long-term success. Therefore, with all clients and at all times, my commitment is to delight my client. I want to know of anything and everything I can do to increase your satisfaction with my services.
Response Time Guarantee Terms
- Call my cell phone number, 781-690-0992. If the call doesn't go through, or I'm unable to answer, leave a message. Leave your name and telephone number clearly. It is best to repeat your phone number slowly and clearly.
- This policy applies 24 hours a day, seven days a week. If you don't want a return call in the middle of the night be specific in your message.
- This guarantee applies to potential clients and current ones alike. I reserve the right to void the guarantee if I judge that the calls are not being made in good faith or the message that is left is unintelligible, incorrect or otherwise unworkable.
- This guarantee can be suspended for a week or two if I am out of the country on vacation, for example. In this event, it will be announced in the telephone outgoing message.
Call Corzine IT Consulting at 1-781-690-0992